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First they had the water heater from my home listed in my rental and the rentals in my home. Then wait for technician to verify, he does on a Friday and tell us it will be in the computer on... Given the large volume of complex client cases, fully servicing callers was a significant challenge. As a result, Reliance experienced long hold times, frustrated clients, and dropped calls, which negatively affected both call center metrics and customer experience. I contacted Reliance in March/April to make appointment for air conditioner checkup in preparation for summer . They said they were busy and first appt would be July 3.
Your advisor, William Paul Choi, persuaded me to rent instead of buying out because the rental agreement will provide the maintenance on my existing furnace and the new AC. Due to this maintenance coverage in the rental agreement, I accepted the rental option. Meanwhile, he just gave me a page proposal that looked like a tear-down from a note book with the remarks of AC rental of 72 months. There were no terms and conditions, even the date was not stated, and no further details. William promised to email me the contracts, but it was never delivered.
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Someone showed up in with a big drill because we need to build new ventilation to the exterior of our house. Now we live in Toronto so the spaces between the house are going to be small. They said their drill is too big and could not fit in between and they have to go because there is nothing that can be done and they left. So how is it that the first sales guy who said he had 20 years of experience did not catch that?
After putting Fonolo’s call-back solution into action, Reliance experienced and noted a significant reduction in its call center’s abandon rates. Offering customers an alternative to waiting on hold also lead to a marked improvement in customer satisfaction, something every company strives for. Reliance Home Comfort has more than 600 agents on staff to handle over 160,000 calls of all types per month, on multiple service channels.
Reliance Home Comfort working hours
I was told this was a great option as we could not afford a brand new furnace at the time. Now three years later I’m trying to refinance our mortgage and I have to have a temporary lean lifted from my property. This process take up to 3 week to complete! I was never told that this was the process. At the time I was told that I could call and the lean would be temporary lifted and It was not a difficult process. I am very pleased with the technician that performed the annual maintenance on our A/C and Furnace.
Before he left my house, he told me to call your office in the fall to arrange the furnace maintenance and check-up. When I called your office recently, the receptionist told me that there was no maintenance coverage on my furnace in your system but only the AC. I tried to reach William to clarify this undelivered maintenance coverage. I emailed him twice and left him a voice message on his cellphone.
Purchase agreement
He took that extra step to take care of our furnace requirements and made sure that the area was left clean. The technician (Atheer Al-Zubaidi) was awesome. With in a few minutes he was able to find the root cause.
I called Reliance 3 times to please send me paper statements. Called for emergency repair service on Sunday, the White Rodgers Thermostate Unit stoppped working. The person whom took the Service call could not speak fluent english & I could not understand him at all. Sales person came in the night fill out the form for only air condition replace for rent. She only had ipad and I cant read anything I signed. We're not even sure where to turn to about that.
I have a brain injury that requires me to keep it cool. I have suffered extensively with this, through the neglect of Reliance. Why can’t people call back instead of making false promises. The only suggestion thrown out to me was “you have to purchase a new unit” Telling a customer “you have to” is an unacceptable approach. Reliance first said my ducts were in the wrong place.
Well, this has not happened the air handler runs all the time, and at this stage I just want this unit removed and refund me my money as this unit just doesn't do what I was total it would do cool the house. In 2017 I called Reliance Home Comfort for an air conditioner. The sales person came out and showed me my options. After talking with him he convinced me with going with a rental as opposed to financing because of the perks that come along with a rental. Now 4 years later I am refinancing my mortgage and have found out that there is a lien against my property for the equipment. Nowhere in the conversation did the sales representative say that this was condition to rental.
Pieu was our service representative that come to our home to install our new Nest thermostat. He was extremely knowledgeable and very pleasant to deal with. We will certainly use Reliance again especially if we can have Pieu attend at our home. Read how to select the right air filter and how to keep the quality of your indoor air optimal. Although most power outages are very short, it’s best to have sufficient preparation for an outage of three days or more.
I to am an old man of 78 years, and I agree with everything you wrote about this garbage company. Reliance Home Comfort รข€” Complete ineptitude without a peep from their resolution dept. Reliance Home Comfort has an average consumer rating of 2 stars from 241 reviews. Reliance Home Comfort reviews first appeared on Complaints Board on Nov 29, 2008. Partners in Mission Food Bank has been relieving hunger by distributing food hampers to low income people in the Kingston, Ontario area.
$15,000.00 and he knows we’ve paid close to $24,000.00 but there’s nothing but the discount I previously mentioned or I would go to collections if I refused to pay. I’ve asked for a copy of the contract, which I’ve not gotten yet. I can’t believe that my mother, a senior, a widow, on limited income was treated so poorly and Reliance’s only concern is to continue to make money.
Had service scheduled, was at home sitting by the front door between 1 – 5 pm as agreed. Instead, they reported that we weren’t home. Reliance has a proud, long-standing partnership with Habitat for Humanity. Marie team donated a furnace to bring comfort and a warm future to the deserving new home owners. The service rep. was knowledgable and very professional.
we use their service to install smart…
Both of our lawyer have been engaging the generic lawyers. Ca email and the portals and I have not had any traction. I am still being billed and to top that off reliance customer service is denying any credits past month 1 and hanging up on my multiple times. Bought a house 6 yrs back with a rented tank already in it. Like many other reviews I have also had issues with them tacking on “maintenance” plans that I did not agree to but this year was just unbelievable. Cancelled my account in December and continue getting bills.
Without notification, Reliance 'assumed' that I wanted to maintain this old rental in the building - Shouldn't you contact the owner first before... Canada's largest HVAC supplier drastically reduced hold times and boosted customer satisfaction using Fonolo Call-Backs. Installed new water heater years ago and neglected to do a ground on the gas line which could cause a potential explosion if hit by lightening. Also left old electric water heater there for years, and said they’d come back after repeatedly asking them to pick it up. Anyone can write a Trustpilot review.
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